Privacy policy
Last updated: May 08, 2026
This Privacy Policy describes how Elis Essentials (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://elisessentials.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information to process your payment in order to fulfill your orders and provide products or services.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling clothing orders, and arranging shipping to customers in the United Kingdom.
Marketing and Advertising. We may use your personal information to provide advertisements and improve product relevance.
Security and Fraud Prevention. We use personal information to detect illegal or fraudulent activity.
Communicating with You and Service Improvement. Used to provide customer support and improve shopping experience.
Cookies
We use Cookies to support and improve our Services. More details: https://www.shopify.com/legal/cookies.
How We Disclose Personal Information
We may disclose personal information to vendors, fulfillment partners, shipping providers, payment processors, business partners, and affiliates as necessary.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for such websites.
Children's Data
We do not knowingly collect data from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.
UK GDPR Compliance
Elis Essentials is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We process your personal data only where we have a lawful basis to do so, which may include:
- Contract performance – processing necessary to fulfil your order or provide our Services.
- Legal obligation – processing required to comply with applicable laws and regulations.
- Legitimate interests – processing necessary for our legitimate business interests, such as fraud prevention and service improvement, where these are not overridden by your rights.
- Consent – where you have given us explicit consent to process your data for a specific purpose, such as marketing communications.
You have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
As a UK-based business, our data controller is LOOMISS LTD, registered at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
Security and Retention of Your Information
We apply appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specifically:
- Order and transaction records are retained for a minimum of 6 years in accordance with UK tax and accounting regulations.
- Customer account information is retained for as long as your account remains active, or as needed to provide you with our Services.
- Marketing data is retained until you withdraw consent or opt out.
- Customer support communications are retained for up to 2 years after the resolution of your enquiry.
Once your information is no longer required, we will securely delete or anonymise it.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of access – You may request a copy of the personal data we hold about you.
- Right to rectification – You may request correction of inaccurate or incomplete data.
- Right to erasure – You may request deletion of your personal data in certain circumstances.
- Right to restriction – You may request that we restrict the processing of your data.
- Right to data portability – You may request to receive your data in a structured, commonly used format.
- Right to object – You may object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent – Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details in the Contact section below.
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us first.
International Users
Your information may be transferred to and processed in countries outside the United Kingdom, including countries where our service providers and fulfilment partners operate (such as China, where our warehouse is located). We implement appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected in accordance with UK GDPR requirements.
This policy applies to users located in the United Kingdom.
Contact
Business Information:
- Website Name: Elis Essentials
- Operated By: LOOMISS LTD
- Company Registration Number: 17176290
- D-U-N-S Number: 234775050
- Registered Office (Administrative Only): 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Contact Details:
- Contact form: Click here
- E-mail: support@elisessentials.com
- Phone: +44 20 80891092
- Opening hours: Monday to Friday: 09:00 – 18:00 (GMT). Customer service will respond within 24 hours on business days.