Shipping policy
This Shipping Policy applies to orders delivered to the United Kingdom.
All orders are fulfilled and shipped exclusively from our international warehouse in Zhejiang, China.
Delivery times may vary slightly depending on customs clearance and local courier handling. In rare cases, international deliveries can take longer than expected.
By completing a purchase on this website, you acknowledge and agree to the shipping terms outlined below.
Our goal is to provide fast and reliable delivery while maintaining full transparency about how and from where we ship.
A. Shipping Costs
We offer Free Standard Shipping on all orders delivered to the United Kingdom.
There are no hidden fees. All prices displayed on our website are the final prices you pay — no additional taxes will be charged at checkout.
In rare cases, import duties or customs fees may apply depending on your local customs authority. Customers are responsible for any such charges.
B. Delivery Time, Processing & Order Cut-off
Order Cut-off Time: 15:00 (GMT)
Orders placed after 15:00 (GMT) will be processed the next business day.
Order Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 5–8 business days after dispatch (Monday–Friday)
Total Estimated Delivery: 6–10 business days from the date of order
Important Note: All orders are fulfilled and shipped from our international warehouse in Zhejiang, China using priority air shipping. This allows us to offer fast delivery times to the United Kingdom. Delivery times may vary depending on customs clearance and final-mile delivery conditions.
C. Delivery Terms
We work with trusted international carriers to ensure tracked and reliable shipping.
Tracking details will be provided via email once your parcel has been dispatched. You may also track your order at any time via our Order Tracking page.
Deliveries are made Monday to Friday by local courier partners.
D. Address Changes
If you need to update your delivery address, please contact our support team within 24 hours of placing your order at support@elisessentials.com.
After dispatch, delivery addresses can no longer be changed.
E. Order Cancellations
Orders can be cancelled free of charge before shipment.
Once your order has been dispatched, cancellations are no longer possible.
If you wish to return your order after delivery, please refer to our Return & Refund Policy.
F. Damaged Packages in Transit
If your parcel arrives damaged, please refuse delivery if possible and contact our support team immediately.
If the package was delivered while you were not present, please contact us at support@elisessentials.com within 48 hours with photos of the issue so we can resolve it promptly.
G. Company Information
Business Information:
- Website Name: Elis Essentials
- Operated By: LOOMISS LTD
- Company Registration Number: 17176290
- D-U-N-S Number: 234775050
- Registered Office (Administrative Only): 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Contact Details:
- Contact form: Click here
- E-mail: support@elisessentials.com
- Phone: +44 20 80891092
Opening hours: Monday to Friday: 09:00 – 18:00 (GMT). Customer service will respond within 24 hours on business days.